Terms and Conditions

Last updated: [DD Month YYYY]

Introduction

These Terms and Conditions constitute a contract between [Your Jewellery Company Ltd] (“we”, “us” or “our”) and you, the user or customer (“you” or “your”). They govern your access to and use of our website [www.yourwebsite.co.uk] and any orders you place with us.
By using our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our site or place orders.

About these Terms

Your Terms and Conditions are a contract between you and us. We provide information and services and you agree to follow the rules set out in these Terms.
We may update these Terms from time to time. We will post the updated Terms on the site and note the “Last updated” date. Your continued use of the site after changes are posted constitutes acceptance of the new Terms.

Who we are and how to contact us

Company name: [Your Jewellery Company Ltd]
Registered address: [Registered Address]
Company number: [Company Number]
VAT number: [VAT Number]
Email: [contact@yourwebsite.co.uk]
Phone: [telephone number]
Customer services hours: [hours]
You can also contact us via the contact page on our website.

Acceptable use of the site

You agree to use the site for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the site.
Prohibited behaviour includes, but is not limited to: unlawful activity, hate speech, harassment, bullying, promotions or spamming, distribution of malware, and unauthorised access or interference with the site.

Accounts and security

Some areas of the site require an account. If you register, you must provide accurate information and keep your login credentials confidential.
You are responsible for all activity on your account. We may suspend or terminate your account for any breach of these Terms.

Orders, purchases and payments

By placing an order, you are offering to buy the goods at the price and terms stated. All orders are subject to availability and completion of our checkout process.
Prices include VAT where applicable. The total amount payable for your order will be shown at checkout.
Payment is due at the time you place your order. We accept [list payment methods].
We reserve the right to refuse or cancel any order at our discretion (for example, in cases of suspected fraud or payment issues).

Delivery and shipping

We will make reasonable efforts to deliver within the stated timescales, but delivery times are not guarantees and delays may occur.
The risk of loss or damage to goods passes to you on delivery.
You must inspect the goods on delivery and notify us of any damage or shortages as soon as reasonably possible.

Returns, refunds and cancellations

Right to cancel for consumers (distance selling): You may cancel your purchase within 14 days of receiving the goods by giving us notice in writing. You must return the goods in unused condition with all original packaging and tags. You are responsible for return postage unless the item is faulty or not as described.
Faulty or misdescribed goods: If goods are faulty or not as described, you have rights under the Consumer Rights Act 2015. We will offer a repair, replacement, or refund as appropriate.
Custom or personalised items: Purchases of customised or personalised items may be excluded from the right to cancel, unless faulty.
Refunds: Any refunds will be issued to the original payment method within [number] days of receipt of the returned goods or of our agreement to cancel, whichever is later.
Process: To start a return or cancellation, contact our customer services at [email] or [phone].

Intellectual property

All content on the site (text, images, logos, product descriptions, design marks) is owned by or licensed to us. You may view, download, and print material for personal, non-commercial use only, unless we give you explicit permission for other uses.
Attribution: Where applicable, you must attribute us if you reuse our content in non-commercial or approved contexts.
Prohibited uses: You may not reproduce, modify, distribute, publish, re-sell, or create derivative works from our content for commercial purposes without our prior written consent.
If you contribute your own content to the site (e.g., product reviews, comments), you grant us a non-exclusive, royalty-free license to use, reproduce, modify, and display that content on and in connection with the site.

Prohibited conduct

You must not engage in activities that could damage, disable, overburden, or impair the site or disrupt the use and enjoyment of the site by others.
Prohibited conduct includes uploading viruses, infringing intellectual property, attempting to gain unauthorised access, or promoting illegal activities.

Privacy and data protection

Our privacy policy explains how we collect and use your personal data. By using the site, you consent to such processing and you warrant that all data provided by you is accurate.

Limitation of liability

We will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with these Terms or your use of the site.
Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount paid by you for the goods in the 12 months prior to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud, or for any other liability that cannot be excluded by law.

Indemnity

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, costs, and expenses arising from your breach of these Terms or your use of the site in breach of applicable law.

Force majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events outside our reasonable control.

Termination

We may terminate or suspend your access to the site at our sole discretion, without notice, for conduct that we deem inappropriate or in violation of these Terms.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Assignment

We may transfer, sub-contract, or assign our rights and/or obligations under these Terms to another entity. You may not transfer your rights or obligations without our prior written consent.

Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints

If you have any concerns or complaints about our services or these Terms, please contact us at [privacy@yourwebsite.co.uk] or via our contact page. We will respond in a timely manner.

General

If any provision of these Terms is unlawful, void or unenforceable, it will be deemed severed from the Terms and will not affect the validity and enforceability of the remaining provisions.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

Return and Refund Policy

Last updated: [DD Month YYYY]

Important note: This policy is a ready-to-publish template. Replace all placeholders with your actual details and seek legal advice if needed to ensure full compliance with UK consumer law and your business practices.

Returns window and eligibility

We offer the option of a full refund or exchange for items returned within 30 days of the date of dispatch, where the goods are agreed as faulty or not as ordered.
Refunds or exchanges are subject to the items meeting the condition requirements set out below.
Refunds are issued to the original method of payment.

Condition and packaging

Items must be unworn and received back in their original condition, with all original documentation and packaging.
Please note that an item becoming scratched while worn does not indicate that the item is faulty.
To qualify for a return, the item must be in its original packaging and include all documentation, certificates, and accessories that accompanied it.

Exclusions and exceptions

Bespoke items, laser-engraved items, shaped rings, and rings returned after the 30-day window will not be eligible for a refund.
In rare cases when such items are accepted back, they may be subject to administration or restocking charges.
We make every ring to order, so we will not process an exchange for the same item in a new size. Please follow our resizing procedure if you require a different ring size.
We will not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.
In some cases, we may contact you before manufacture to discuss what we can do to ensure the ring will be suitable and therefore not returned (particularly for high-value items such as full eternity rings). We reserve the right to exclude items from the 30-day refund policy and will always contact you prior to their manufacture if this is the case.

Refunds and exchanges

If approved, you may choose either a full refund or an exchange for eligible items returned within 30 days.
Refunds will be issued to the original payment method within 5-10 working days of receipt and inspection of the returned item, or of our agreement to cancel, whichever is later.

How to start a return

To initiate a return, please contact our customer services team at [email address] or [phone number] with your order number, item details, and reason for return.
You will receive returns instructions, including the returns address and any required RMA (return merchandise authorisation) number.
Please ensure the items are securely packed to avoid damage in transit.

Return shipping costs

Unless the item is faulty or not as described, you are responsible for the costs of returning the item to us.
We recommend using a trackable delivery service and obtaining proof of postage.

Damaged or faulty items

If you believe the item is faulty or not as described, please contact us as soon as possible with evidence (e.g., photos). We will assess the claim and provide a remedy (replacement, refund, or repair) in line with your statutory rights and our policy.

Statutory rights

This policy does not affect your statutory rights. Nothing in this policy limits or excludes your legal rights under applicable consumer protection laws.

Changes to this policy

We may update this returns policy from time to time. The “Last updated” date will be shown at the top of the policy.

How to contact us

Email: [returns@yourdomain.co.uk]
Phone: [phone number]
Postal address: [returns address]

A Return and Refund policy usually consists of:

Terms of return (i.e. number of days)
State of return (e.g. unworn)
Reason for return (e.g. damaged or wrong product)
Process for return (i.e. how to initiate a return, how to contact customer service)
Process of refund (i.e. terms of refund, duration, payment details)
Contact details

Terms and Conditions

Return and Refund Policy

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